Refund and Returns Policy

We stand behind the quality and effectiveness of our products. If you are not completely satisfied with your purchase, we offer a 30-day money-back guarantee. This means that if, within 30 days of receiving your order, you decide that the product does not meet your expectations, you may be eligible for a refund.

To be eligible for a refund, please ensure that you meet the following criteria:

1. Within 30 Days: Your request for a refund must be made within 30 days from the date of delivery of your order. We recommend contacting us as soon as possible to initiate the return process.

2. Unopened and Unused: The product(s) must be unopened, unused, and in their original packaging. We cannot accept returns for products that have been opened or used due to safety and hygiene reasons.

3. Proof of Purchase: You must provide proof of purchase, such as your order number or receipt, when requesting a refund. This helps us verify your purchase and process your request more efficiently.

If you meet the eligibility criteria and would like to initiate a return for a refund, please follow these steps:

1. Contact Customer Support: Reach out to our customer support team via phone or email, providing your order details and the reason for your return. Our team will guide you through the return process and provide you with any additional instructions or information you may need.

2. Return Shipping: You will be responsible for the return shipping costs unless otherwise stated. We recommend using a trackable shipping method to ensure the safe return of the product(s) to us.

3. Product Inspection and Refund: Once we receive the returned product(s), our team will inspect the items to ensure they meet the eligibility criteria. If approved, we will process your refund using the original payment method used for the purchase. Please note that it may take several business days for the refund to be reflected in your account.

Certain items are non-refundable and not eligible for return. These include:

1. Opened or Used Products: For safety and hygiene reasons, we cannot accept returns or issue refunds for products that have been opened, used, or tampered with.

2. Clearance or Final Sale Items: Items marked as clearance or final sale are non-refundable and not eligible for return.

3. Shipping Charges: Shipping charges are non-refundable unless there was an error on our part or the product was received damaged or defective.